Shrikanth Rohith Kolluru

Student Servicenow Engineer

Streamlining manual asset tracking processes while maintaining ServiceNow availability, achieving a 42.5% reduction in manual labor hours.

Executing ServiceNow ITAM functionality, resulting in a 96.8% decrease in inventory errors.

Leveraging scripting language to computerize ServiceNow workflow processes, resulting in a 10% increase in efficiency.

Application Engineering Intern

Developed and configured ServiceNow applications (ITSM, HRSD) to meet specific organizational requirements, ensuring seamless integration with existing systems, resulting in 10% fewer requests to IT for service desk support.

Implemented ACLs, Business Rules, and Fix Scripts to maintain ServiceNow functionalities, workflows, and automation for over 1,500 users, resulting in a 20% improvement in operational efficiency.

Spearheaded implementation of automated test framework for the HRSD product line, reducing time to market by 25% and increasing product quality by 44% (9% reduction in defects).

Collaborated with 3+ cross-functional teams to gather requirements, analyze business processes, and design effective solutions leveraging ServiceNow functionalities.

Associate Software Quality Engineer

Designed multiple test plans, created over 250 automated test cases using WPT and GlideScript, and conducted load and concurrency tests utilizing Blazemeter and Jmeter for ServiceNow's HRSD, WSD, ITOM, ITAM, and CSM spaces.

Increased user adoption by 30% by providing documentation, and user guides, and conducting training sessions on platform's functionality.

SOFTWARE QUALITY ASSURANCE INTERN

Created scripts for loading and simulating realistic data like ticket descriptions, user names, ticket start & end dates, and ticket current status into the databases using glide scripting. Also, leveraged tools like Jmeter, WPT, and Blazemeter for monitoring, analyzing, and preparing reports.

NETWORK INTERN

Communicated with clients to understand and troubleshoot network issues. This required proactive learning of computer hardware and software components, routing procedures, and IP protocols.

Arizona State University [Graduating in 2024]

GPA: 3.89

CLI CHESS USING OOPS PARADIGM

I am developing a chess game for the command line interface (CLI) that enables users to engage in chess matches. This project leverages various object-oriented programming (OOP) principles to facilitate its development.

DIGIT RECOGNITION AND CLASSIFIER

Developed an Android application that uses CNN algorithm to recognize and classify numeric images captured by the android camera. The application then uploads the image to a specific folder on a server according to the classification. Fine-tuned the algorithm to improve its accuracy and designed an intuitive user interface for easy usage. This project improved my skills in computer vision, mobile app development and teamwork.

BOOKTOPIA

Developed a fully functional e-commerce website for purchasing books using modern web technologies such as HTML5, CSS3, JavaScript, SQLite and Django. The website was designed with a clean and responsive layout, easy to navigate. Also, implemented features like shopping cart, order tracking, and payment gateway integration.(bo-k.herokuapp.com).

HEARTBEAT SENSOR AND VISUALIZER

Led a team of 6 in developing a device that aids doctors in visualizing cardiac conditions of patients. The device would provide readings and graphs to the doctor's smartphone or tablet. Managed the design, development and testing of the device and the team. Improved skills in leadership, project management, electronic engineering and mobile app development.